We're really busy right now so our sample orders have been delayed, your sample order should be dispatched within 3-4 days with Royal Mail 1st class.
Will my fabric order be delivered in one length?
Yes all orders are sent in continuous lengths, if there is a split in the roll or we’re not able to fulfil your requested length, we will get in touch with you. Full rolls may be delivered in splits, if you need specific length please let us know before ordering.
How do I order more than 1 metre?
Simply enter your desired length in the quantity box. For example, enter 5 to receive 5 Meters. All items will be sent as one length.
Do you offer free samples?
Yes, we offer a free sample service of up to 3 samples, after the third sample it will be 0.65p each. You will see a sample order button on all product pages.
Do you offer discount on high quantity orders?
We have introduced tiered pricing for selected fabrics. You will find the tiered prices on the product detail page under the price per metre. If this is not visible on the item you’re interested in, please contact us at [email protected] and we will review your request.
Can I track the status of my shipment?
You will receive confirmation of despatch via e-mail. In this e-mail, you will find your parcel number/s and shipment tracking links.
If you have further questions about your shipment, please contact our Customer Service at [email protected].
My order contains an incorrect item / an item is missing, what should I do?
If your order includes an incorrect item or if an item is missing, please contact our customer service department at [email protected]
How do I send goods back and who covers the shipping cost?
If you would like to return your order please check our full returns policy - click here.
Can I change or cancel an order once it’s been placed?
If you want to change the billing or delivery address after placing an order we recommend to get in touch with us as soon as possible so that we can amend this before dispatching, please contact our customer service team.
If you wish to change or cancel your order, please get in touch with our customer service team at 0161 925 0333